Policy & Privacy

1. Information We Collect

We may collect the following categories of information when you interact with our website, submit our Free Assessment form, book an appointment, or engage us as a client:

• Contact details: name, email address, phone/WhatsApp number, mailing address
• Immigration-related information: education, work experience, language test scores, family details, and other information relevant to assessing your eligibility for Canadian immigration programs
• Identity and supporting documents: passport copies, certificates, and other documents you voluntarily share with us during an engagement
• Payment information necessary to process consultation and service fees (we do not store full card details on our own servers)
• Website usage information such as pages visited and general browser/device information, collected automatically

2. How We Use Your Information

• To assess your eligibility for Canadian immigration programs and provide consultation
• To prepare and submit applications on your behalf, where you have formally engaged us to do so
• To communicate with you regarding your file, appointments, and our services
• To respond to inquiries submitted through our Free Assessment form or contact form
• To comply with our record-keeping obligations as a CICC-regulated consultancy
• To improve our website and services

3. Disclosure of Your Information

We do not sell or rent your personal information. We only share your information where necessary and appropriate:

• With Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government authorities, as required to submit and process your application
• With the College of Immigration and Citizenship Consultants (CICC), if required for regulatory or compliance purposes
• With trusted service providers who help us operate our website and business (for example, our Google Form and email providers), under confidentiality obligations
• Where required by law or to protect our legal rights

4. Data Security & Retention

We take reasonable administrative and technical measures to protect the personal and immigration-related information you share with us from unauthorized access, loss, or misuse. We retain client files for as long as necessary to fulfil the purposes described in this policy and to meet our professional and regulatory record-keeping obligations as an RCIC-led consultancy.

5. Cookies & Third-Party Services

Our website may use basic cookies to support normal site functionality. Our Free Assessment form is hosted on Google Forms, and our office location is displayed using Google Maps — both are third-party services with their own privacy policies. We encourage you to review Google's privacy policy if you have concerns about how these embedded tools handle your information.

6. Your Rights

You may contact us at any time to ask what information we hold about you, to request corrections, or to request that we delete information we are not legally or professionally required to retain. We will respond to reasonable requests within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at westfordbd@gmail.com, call/WhatsApp +8801633661199, or visit us at House #15, (Dynasty, 1st Floor, C-1), Road #7, Gulshan-1, Dhaka-1212, Bangladesh.